Privacy Policy

Introduction

The Vouch website hosted at Getvouched.co, the Services (as defined under the Vouch "Terms of Use"), and the Vouch mobile applications on various platforms (Android, Blackberry, Windows Phone, iOS, etc.) (collectively, "Vouch" or "WEBSITE") are all covered by this privacy policy (the "PRIVACY POLICY"). However, it does not apply to any third-party websites that may be linked to them or any relationships you may have with the businesses listed on Vouch.

The terms "YOU", "YOUR", and "USER" refer to you as a Vouch user, whereas the terms "WE", "OUR", and "US" refer to Vouch. The term "PERSONAL INFORMATION" refers to any information you give us that allows us to contact or identify you personally, including your name, phone number, email address, and any other data that is connected to this information. To protect you while using the Website, our policies and procedures regarding the gathering and use of Personal Information are outlined below.

Given the nature of our business and the information assets we are protecting, we have put in place adequate security practices and procedures. Despite our best efforts to provide security that exceeds industry standards, we are unable to guarantee the total security of all information you communicate to us due to the inherent vulnerabilities of the internet. You accept that this Privacy Policy will apply to you when you visit this website, and you give us permission to collect, use, process, and disclose your personal information as described below. Please do not use this website if you disagree with these terms.

It is made clear that you must read the terms and conditions that are published separately in addition to this privacy policy, as they are an essential component of your use of this website.

The data we gather and the way we use it

We gather, receive, and keep your personal data. You acknowledge that some content and information in those accounts may be transmitted to your account with us if you authorize such transmissions and that any Third Party Account Information you transmit to us will be covered by this Privacy Policy if you provide us your third-party account credentials ("THIRD PARTY ACCOUNT INFORMATION"). You have the option to withhold some information from us, but doing so will prevent you from registering with us or using any of our features and services.

We make every attempt to gather Personal Information just as much as is required to achieve the goals listed below, using commercially acceptable means. We will obtain your approval before using your information for purposes other than those for which it was acquired, if that is the case.

The Personal Information that we collect will only be utilized to make it possible for you to use the services that we offer, to help ensure that our services are safe, to gauge customer interest in our goods and services, to notify you about online offers and updates, to troubleshoot issues, to customize the user experience, to detect and protect us against fraud, error, and other illegal activity, to collect money, to enforce our terms and conditions, and for other purposes that will be made clear to you at the time the information is collected.

Merchant account details

To fully utilize Vouch, you must register an account. In order to do so, we will need to collect and store Personal Information about you, including your name, email address, and phone number. In accordance with RBI regulations, we may gather and retain your sensitive personal data or information, which includes any financial data the user may choose to save in the user account they created with Vouch, such as credit card, debit card, bank account, and know your customer ("KYC") documents. 

We use your email address to communicate with you on behalf of other Users (such as other Users who send you friend requests, personal messages, or other social collaboration based events), as well as to send you news, updates, and newsletters (if you voluntarily subscribe to the newsletter during signup, or anytime after signup). [Please use the unsubscribe option found at the bottom of any emails we send you if you would prefer not to receive updates from us about things unrelated to you or how you use our services. Depending on your selections, we send you SMS alerts and transaction alerts using your mobile numbers.
The user will always have the choice to remove any information they have submitted, including personal data. 

Client Data

Customers' address, phone number, card details, Third Party Wallet information, and email address are also stored by us when they make payments through Vouch checkouts. However, we only provide the information to the relevant businesses when the consumer requests that we do so for the firms that use Vouch applications. Vouch, however, disclaims any liability for any misuse of this information by the company or anyone connected to the companies with which the client shares the information.

Activity

We keep track of everything that happens when you use Vouch, including the searches you do, the pages you visit, the kind of browser you use, your IP address, where you are, the URLs you request and refer to, and timestamp data. We utilize this kind of data to manage Vouch and give you the best security and support available. Additionally, we use this data in aggregate form to conduct statistical analysis of User behavior and attributes to gauge interest in and usage of Vouch's many sections. Nevertheless, this aggregate data does not allow for your identification.

All intellectual property rights related to the Website and its contents are owned by us. You do not acquire any rights, titles, or interests in any downloaded material as a result of downloading or copying it. According to applicable law, the Website is protected by copyright as a collective work and/or compilation (meaning the gathering, arranging, and assembly) of all the content on this Website.

We are the only owners of our trademarks, copyrights, product and service marks, names, logos, and other intellectual property (collectively, "OUR IP"), whether or not they are registered. You undertake not to exhibit and/or utilize Our IP in any way without our prior written consent. Without our prior written consent, nothing on this website or its content should be interpreted as giving the user any kind of license, right, or interest in and/or to Our IP.

Cookies

In order to distinguish your browser from others and enhance the functionality of our service, we install cookies on your computer. The little data files that websites download to your computer's hard disk while you are viewing them are called "cookies". Both session cookies and persistent cookies, which remain on your computer until you delete them, may be used by us. Session cookies expire when you close your browser. You can delete persistent cookies by following the instructions in your browser's help file. Vouch may not function properly or at all in some locations if you decide to disable cookies. Vouch makes use of third-party programs, which have the potential to gather anonymous data about your interactions with Vouch's products and services as well as your visits to Vouch through cookies.

These third parties might additionally target adverts for Vouch's goods and services by using information about your visits to other websites and Vouch's products and services. This method does not gather or utilize any personal information. These third parties are not privy to or aware of any Vouch User's identity, phone number, address, email address, or other Personal Information. Vouch Users may choose not to have this information shared with outside parties by deactivating their cookies, which can be done in a different way depending on their browser. To learn how to disable cookies on your browser, please consult the help file that came with it.

Implementation

We may look into, enforce, and apply our terms and conditions and privacy policy using the information we gather in relation to your use of Vouch, including your Personal Information.

Information exchange

Apart from financial institutions like banks, the RBI, or other regulatory agencies (as may be required), we do not share your Personal Information with any other parties. We only use it to provide you with the services we offer through Vouch, perform quality assurance testing, make account creation easier, offer technical and customer support, or carry out specific tasks, like synchronizing your contacts with other software applications, per your request. These third parties are obligated to use your Personal Information only to fulfill your request for services.

Your Personal Information might be shared with our parent company, subsidiaries, joint ventures, or other businesses that we manage together (together, the "AFFILIATES"), either now or in the future. If this happens, we'll make sure they abide by this privacy policy. Your Personal Information will be in the possession of the firm that purchases our business or our assets, and it will be subject to the rights and obligations regarding such information as outlined in this Privacy Policy.  

In order to: (a) take action regarding suspected illegal activities; (b) enforce or apply our terms and conditions and privacy policy; (c) comply with legal process, such as a search warrant, subpoena, statute, or court order; or (d) protect our rights, reputation, and property, or that of our Users, Affiliates, or the public, we may disclose your Personal Information to third parties in good faith. Please be aware that any search warrant, subpoena, or other comparable official request that we receive is not subject to our scrutiny or contestation.

We might give third parties, like advertising and content distributors, access to aggregated information about User behavior in conjunction with our current or potential business relationships with those parties. For instance, we might reveal how many Users have seen or clicked on advertising ads.

Links

The names, marks, goods, or services of third parties that are mentioned on this website, as well as any hyperlinks to third party information or websites, are only included for your convenience and in no way indicate our endorsement, sponsorship, or recommendation of the third party, information, good, or service. We do not give your Personal Information to those third parties, unless as specified herein, and we have no control over their privacy policies. We advise you to review the privacy statements on every one of these external website.

Access to Personal Information by Users

If you are a registered Vouch User, you may go to the "Account" section of this website to change some of your Personal Information and privacy settings.

Safety

A password is required to access your account. To safeguard the Personal Information kept in our database, we follow industry standards. As stated on our website, we adhere to information security best practices that are industry standard. We restrict access to your personal information to our customer service representatives and other employees and contractors who require it to carry out their duties. 

By using this form, you agree to release Vouch from any and all claims resulting from or connected to the use of intercepted information in any illegal way, and you also accept that Vouch is not liable for any information intercepted sent over the internet.

Conditions and updates to this Privacy Statement

Anytime without prior warning, changes may be made to our privacy policy. Please periodically review this policy to ensure that you are informed of any changes. The Vouch Users will be able to utilize these modifications right away. Please be aware that it is always your responsibility to keep your Personal Information updated, including sending us your most recent email address.
You must quickly notify us that you intend to terminate your account with us if you do not wish to consent to changes in how we use your Personal Information. 

Relevant legislation

The laws of India shall govern and be interpreted with regard to your use of this website. Users consent that any legal action or processes resulting from their use may only be filed in Bengaluru, India, by appropriate courts or tribunals, and they hereby irrevocably submit to the jurisdiction of such courts or tribunals.